Shipping

• I ship on all weekdays.

• Orders received on weekends or public holidays are shipped after the following day.


Customer service

Inquiry can be made through the contact form on the “Contact” page.


Payment terms

Payments are completed through PayPal or wire transfer.


Prices
Subject to printing errors and price changes as well as technical errors.


Order confirmation
You will automatically receive an order confirmation / receipt after completing an order.


Refunds
KilonovaRecords.dk and kilonovarec.mozello.com give 14 days full return from the day the item was received. Please contact me before returning the item. 
The item must be returned unused and in the same condition as you received it. The receipt or a copy of this must be enclosed with the return item. If the product shows signs of being used in a way that can be said to impair the value of the item, you lose the right to return it. The same applies to the product’s packaging.

Once I have received the item and approved the return, we will transfer the entire purchase amount back to the account from which the payment has been made. It is not possible to transfer the refund to another account. Remember to save the receipt for the shipment so that you can document that the item has been shipped. You pay for all shipping costs upon return.


Complaints
All purchases are subject to the 24-month warranty right of purchase, which means that as a customer you can complain about defects or defects in your product within 24 months of purchase. The warranty does not cover when errors, damages or wear occur due to improper use, lack of maintenance or normal wear and tear. Should there be any errors or defects in your product, please contact me.


Other

If you have any other questions, you are always welcome to contact me by using the contact form on the contact page.

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